Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of Hosterlo LLC’s hosting, domain registration, and related services (“Services”). By registering an account or purchasing any Service, you agree to be bound by these Terms, our Privacy Policy, and any applicable legal requirements.

2. Services Provided

• Web hosting services
• Domain name registration & renewal
• Business email services
• Security tools (firewalls, backups, etc.)
• Other related web solutions

We reserve the right to modify, suspend, or discontinue any Service at any time.

3. Accounts & Eligibility

• You must be at least **18 years old** to register.
• You are responsible for maintaining the confidentiality of your account and password.
• You agree to provide **accurate information** and keep it updated.

4. Payments & Billing

• All payments are processed through approved payment gateways (Stripe, PayPal, Skrill, etc.).
• By purchasing a Service, you authorize Hosterlo LLC to charge your chosen payment method.
• Services are billed in advance (monthly or annually, depending on the package).
• Failure to pay may result in suspension or termination of your Services.

5. Refunds & Cancellations

• Domain registrations are **non-refundable** once processed.
• Hosting services may be eligible for a refund within the first **30 Days** of purchase.
• Refund requests must be submitted via support@hosterlo.com.

6. Delivery Information

At Hosterlo LLC, all services are delivered digitally and activated after successful payment.

6.1. Hosting Services

• Hosting accounts are usually activated **instantly** once the payment is confirmed.
• In rare cases, manual verification may be required. If so, activation will be completed within **24 hours**.

6.2. Domain Registration

• Domains are registered immediately after payment confirmation.
• Once registered, the domain cannot be modified or refunded.
• You will receive a confirmation email with your domain details.

6.3. Business Emails & Add-ons

• Business email accounts and add-ons (security, backups, etc.) are provisioned **automatically** with your hosting package.
• You will receive login details and setup instructions by email.

6.4. Delivery Method & Timeframe

• All services are delivered **electronically** via email and client dashboard. No physical shipping is involved.
• **Instant activation** for most hosting & domain purchases. Up to **24 hours** if additional verification is needed.

7. Acceptable Use Policy

You agree NOT to use our Services for:

• Hosting or distributing **malware, spam, or phishing content.**
• **Illegal activities** including copyright infringement or fraudulent transactions.
• Operating in or targeting **sanctioned countries or regions** (Cuba, Iran, North Korea, Syria, Crimea, Donetsk, Kherson, Luhansk, Zaporizhzhia).

Violation may result in account suspension without refund.

8. Limitation of Liability

9. Changes to Terms

We may update these Terms at any time. Continued use of our Services after updates means you agree to the revised Terms.

10. Contact Information

For questions about these Terms, please contact:

• Hosterlo LLC
• 3338 S NATIONAL AVE SPRINGFIELD, MO 65807
• Email: support@hosterlo.com
• Phone: +44 7577 803760