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Refund Policy

Last Updated: September 25, 2025

1. 30-Day Money-Back Guarantee

We are confident in our services and offer a 30-day money-back guarantee on all our cloud hosting plans. If you are not satisfied with our service within the first 30 days, you can request a full refund.

2. Non-Refundable Services

Please note that certain services are non-refundable, including:

  • Domain registration, renewal, or transfer fees.
  • SSL certificates once issued.
  • Dedicated servers and custom infrastructure setups.
  • Software licenses (e.g., cPanel, LiteSpeed).

3. Refund Process

To request a refund, please open a support ticket through our billing portal. Refunds are typically processed within 5-10 business days to the original payment method.

Questions?

If you have any questions about our refund policy, please contact our billing team:

Hosterlo LLC

3338 S National Ave, Springfield, MO 65807
Email: billing@hosterlo.com
Phone: 020 4615 5575

call Call: 020 4615 5575 Chat with Support