Refund Policy
Last Updated: September 25, 2025
1. 30-Day Money-Back Guarantee
We are confident in our services and offer a 30-day money-back guarantee on all our cloud hosting plans. If you are not satisfied with our service within the first 30 days, you can request a full refund.
2. Non-Refundable Services
Please note that certain services are non-refundable, including:
- Domain registration, renewal, or transfer fees.
- SSL certificates once issued.
- Dedicated servers and custom infrastructure setups.
- Software licenses (e.g., cPanel, LiteSpeed).
3. Refund Process
To request a refund, please open a support ticket through our billing portal. Refunds are typically processed within 5-10 business days to the original payment method.
Questions?
If you have any questions about our refund policy, please contact our billing team:
Hosterlo LLC
3338 S National Ave, Springfield, MO 65807
Email: billing@hosterlo.com
Phone: 020 4615 5575