Effective Date: 01-01-2024

At Hosterlo, we prioritize the privacy and security of our users. This policy outlines how we collect, use, disclose, and protect your personal information when you utilize our domain registration, web hosting, and other online services.

Transparency & Clarity:

• Easy-to-understand language: Use clear and concise language that is accessible to a broad audience.
• Clear structure: Organize information logically into sections with descriptive headings.
• Concise explanations: Briefly explain technical terms and data practices.

Information We Collect:

• Essential details: Briefly list the types of information collected, such as account data, website usage data, domain registration info, and support interaction details.
• Specific examples: Provide concrete examples to illustrate each category.
• Minimize data collection: Emphasize only collecting necessary information for service provision.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Data Usage:

• Clear purpose: Clearly state the purposes for using collected information (e.g., service delivery, account management, security, improvement, compliance).
• Opt-in mechanisms: Explain how users can opt-in or out of specific uses (e.g., promotional emails).

Data Sharing & Disclosure:

• Transparent partnerships: Explain who you share data with (e.g., service providers, law enforcement) and for what purposes.
• User control: Mention options for users to manage or restrict data sharing.

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Data Retention & Security:

• Clear retention policy: Explain how long you retain data and the criteria for deletion.
• Robust security measures: Briefly describe security measures in place to protect user data.

User Choices & Rights:

• Access & control: Describe how users can access, update, or delete their information.
• Opt-out options: Explain how users can opt-out of specific data practices.
• Complaint process: Provide a clear process for users to report privacy concerns.

I

Information We Collect:

• Account Information: When you create an account, we collect your name, email address, postal address, phone number, payment information, and username.
• Website Usage Information: We collect usage data about your activity on our website, such as pages visited, browser type, device used, and IP address.
• Domain Registration Information: When you register a domain name, we collect domain name information required by registries and registrars, such as your name, organization, address, and phone number.
• Support Information: When you contact our support team, we collect your name, email address, and the details of your request.

How We Use Your Information:

• To provide you with our services, such as domain registration, web hosting, and customer support.
• To process your payments and manage your account.
• To send you important information about your account, such as renewal notices and billing statements.
• To send you promotional emails and offers, but only with your consent.
• To improve our website and services.
• To comply with legal and regulatory requirements.
• We share your information with third-party service providers who help us provide our services, such as domain name registries, payment processors, and data centers.
• We may share your information with law enforcement or other government officials if required by law.
• We may share your information in other ways with your consent or as permitted by law.

Your Choices:

• You can access, update, or delete your personal information through your account settings.
• You can unsubscribe from promotional emails by clicking the unsubscribe link in any email.
• You can choose not to provide certain information, but this may limit your ability to use some features of our services.

Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.