We understand that sometimes circumstances change, and we strive to offer fair and transparent refund policies. However, due to the nature of our services, refunds are generally not available once a purchase has been completed and the service has activated.

Here’s a breakdown of our refund policy:

Refundable Scenarios:

• Duplicate Orders: If you accidentally place a duplicate order, we will gladly process a full refund upon confirmation.
• Technical Errors: If a technical error on our end prevents you from accessing or using the service properly, we will offer a full refund.

Non-Refundable Scenarios:

• Domain Registrations: Due to the nature of domain registration and its irreversible process, we cannot offer refunds for domain purchases once they have been registered.
• Web Hosting Services: Once your web hosting service is activated, we cannot offer refunds due to resource allocation and server usage.
• Email Spamming & Account Suspension: We take email spamming seriously and have a strict policy against it. If your account is suspended due to violating our spamming policy, unfortunately, we cannot offer a refund as our servers are dedicated to web hosting, not email services.

Timeframe for Requests:

Refund requests for duplicate orders and technical errors must be submitted within 30 days of purchase.

How to Request a Refund:

• Contact our customer support team through email at support@hosterlo.com or our live chat service.
• Provide your order details and a clear explanation of the reason for your refund request.

We encourage you to carefully review our terms of service and product descriptions before making a purchase.

our returned item.

Need help?

Contact us at support@hosterlo.com for questions related to refunds and returns.