Knowledge Base

It is an all-in-one package designed to help beginners and businesses launch their websites. Instead of buying hosting, domain names, SSL, business email, and setup support separately, Hosterlo bundles them into one transparent plan for $4.08/mo.

After your purchase is complete, our support team will contact you via WhatsApp or email within a few hours. We will guide you through domain setup, cPanel login, email setup, and one-click WordPress installation so your site can go live smoothly.

You can install WordPress in less than a minute. Log into your cPanel, scroll down to the 'Software' section, and click on 'Softaculous Apps Installer' or 'WordPress Manager by Softaculous'. Click 'Install Now', enter your website details, admin username, and password, and click submit. WordPress is now installed!

You can log into cPanel using the credentials sent to your welcome email. Alternatively, navigate to yourdomain.com/cpanel or yourdomain.com:2083 in your browser and enter your cPanel username and password. You can also log in directly from your Hosterlo Client Area under 'Services'.

Log into your cPanel. Under the 'Files' section, click on 'File Manager'. In the left sidebar, click on the 'public_html' directory. This is the root folder of your website. You can use the 'Upload' button at the top toolbar to upload your website files, scripts, or ZIP archives.

Log into cPanel. On the right sidebar under the 'Statistics' section, you will see real-time graphs showing your current CPU usage, Physical Memory usage (RAM), Entry Processes, I/O usage, and Disk Space usage (SSD).

If you purchased your domain through Hosterlo, it is already configured. If your domain is registered elsewhere (e.g. GoDaddy, Namecheap), log into your registrar, go to DNS management, and update your nameservers to: ns1.digioverse.com and ns2.digioverse.com. DNS propagation normally takes 1 to 24 hours.

To transfer your domain: 1. Unlock your domain at your current registrar. 2. Request an authorization code (EPP code). 3. Go to Hosterlo's Domain Transfer Portal, enter your domain name, paste the EPP code, and complete the purchase. 4. Approve the transfer via the verification email sent to you.

Log into cPanel, scroll down to the 'Domains' section, and click on 'Zone Editor'. Click 'Manage' next to your domain. From here, you can add, edit, or delete A records, CNAME records, MX records, and TXT records.

Log into cPanel. Under the 'Email' section, click on 'Email Accounts'. Click the '+ Create' button on the right side. Select your domain, enter your desired username (e.g., info or support), set a secure password, assign storage limits, and click 'Create'. Your email address is now ready to use.

In cPanel → Email Accounts, click 'Connect Devices' next to your email address. You will see the manual configuration details. Use the Secure SSL/TLS settings: Incoming Server: mail.yourdomain.com (Port 993 for IMAP, Port 995 for POP3). Outgoing Server: mail.yourdomain.com (Port 465). Use your full email address and password to log in.

IMAP keeps your emails on the server, syncing changes across all devices (recommended if you read email on phone and computer). POP3 downloads the emails to your device and deletes them from the server (good for saving mail server space, but you won't see sent emails on other devices).

Hosterlo hosting accounts run AutoSSL. The server automatically checks and installs a Let's Encrypt SSL certificate within a few hours of pointing your domain to our nameservers. It renews automatically every 90 days. To force a check, go to cPanel → SSL/TLS Status and click 'Run AutoSSL'.

Log into cPanel and click 'Email Deliverability' under the 'Email' section. cPanel automatically configures proper SPF, DKIM, and reverse DNS records. For DMARC, you can use our free lookup tools or add a TXT record named '_dmarc.yourdomain.com' in the cPanel Zone Editor with value: 'v=DMARC1; p=quarantine; pct=100'.

Yes. We perform daily automated backups of your files, databases, and emails. You can view, download, and restore backups at any time. Log into cPanel, go to the 'Files' section, and click on 'JetBackup 5' to select individual directories or databases to restore.

If you are not satisfied with our hosting service, contact our support team within 30 days of your first purchase. We will issue a full refund of your hosting fee, no questions asked. Please note that domain registration fees are non-refundable as the domain remains yours.

We send renewal notifications 14 days before your invoice is due. Log into your Hosterlo Client Area (billing.hosterlo.com), click on 'Invoices', select the unpaid invoice, choose your preferred payment method, and complete the transaction to renew your service.

We support all major credit/debit cards (Visa, Mastercard), PayPal, and Stripe. For customers in Pakistan, we also support bank transfers, EasyPaisa, and JazzCash payments through our local billing channels.